Study on Total Quality Management
July 16, 2012
Total Quality Management and the Transcendental Meditation program in a Swedish top management
Author: Jane Schmidt-Wilk
Published: The TQM Magazine, Vol. 15 Iss: 4, pp.219 – 229
Methods/ Results: Drawing on a case study of a Swedish top management team whose members were practitioners of the Transcendental Meditation (TM) technique, this article argues for developmental maturity as an important causal factor for effective Total Quality Management (TQM) behaviors and success. It suggests that, first, increased maturity permits expression of more effective cognitive, affective, and team Total Quality Management behaviors, as indicated by improved team functioning and successful TQM planning, and, second, practice of the Transcendental Meditation technique promotes the psychological maturation that allows a greater range of appropriate TQM behaviors. Thus, the inner development provided by the Transcendental Meditation program has practical value for managers engaged in Total Quality Management implementation.
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